Business Process Management

Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised. This course will introduce you to business process management, which can help your organisation successfully perform these activities.

Learning Objectives

After you complete this course, you will be able to:

• Define business process management and related concepts.
• Recognise the vital role processes play in a business.
• Appreciate the role of technology in process management.
• Develop a vision to guide process improvement.
• Understand how to design or enhance an existing process using the business process life cycle.
• Construct a process map.
• Perform a what-if analysis to improve your processes.
• Implement and monitor process changes.
• Identify how Lean and Six Sigma methods can assist in managing and improving processes.
• Use a variety of tools and techniques to eliminate waste and redundancies.